Shipping policy

Cleveland Cardz – Shipping Policy

At Cleveland Cardz, we know how important card condition and timely delivery are to collectors. We take maximum pride in our packaging to ensure your cards arrive safely and securely.

Processing & Handling Time

  • Standard Processing: All orders are processed and shipped within 1 to 2 business days (Monday through Friday, excluding holidays).

  • Tracking: Once your order ships, a confirmation email containing your tracking number will be automatically sent to you. Please allow up to 24 hours for the tracking information to update.

Shipping Methods & Rates

Shipping rates are calculated at checkout based on the total weight, value, and destination of your order. We primarily utilize USPS and UPS to ensure reliable delivery.

  • Single Cards (Low Value): Shipped securely in protective sleeves, top loaders, or semi-rigids, and packaged inside reinforced cardboard mailers or team bags to prevent bending.

  • Sealed Product & High-Value Orders: Shipped in heavy-duty boxes with ample bubble wrap or packing peanuts to prevent shifting and corner damage during transit.

High-Value Orders, Insurance, & Signatures

To protect your investment and ours against loss or transit damage:

  • Orders exceeding a certain dollar threshold may require a Direct Signature Required upon delivery.

  • High-value shipments are fully insured.

  • Please ensure your shipping address is secure, as Cleveland Cardz is not responsible for packages stolen after a verified carrier delivery.

Lost, Stolen, or Damaged Shipments

While we pack every item with extreme care, transit issues can occasionally happen.

  • Damaged in Transit: If your package arrives visibly damaged by the carrier, please take photos of the unopened packaging before opening it, as well as the contents inside, and contact us immediately at customersupport@clevelandcardz.com

  • Delayed or Lost Packages: If your tracking status has stalled or shows as delivered but you have not received it, please contact the carrier directly to open a claim, and notify us so we can assist where possible.

Address Corrections

Please double-check your shipping address at checkout. We cannot change the shipping address once an order has been processed or shipped. If a package is returned to us due to an incorrect or incomplete address provided by the buyer, the buyer will be responsible for the additional shipping costs to re-ship the item.