Refund policy
Cleveland Cardz – Return & Refund Policy
Due to the volatile nature of the trading card market, market fluctuations, and the inherent risks of tampering with sealed memorabilia, ALL SALES ARE FINAL. We do not accept returns or exchanges for change of mind or market price changes.
For any questions regarding your order, please contact us at customersupport@clevelandcardz.com
Damages, Defects, and Order Issues
We take great care in packaging and shipping your items, but we understand issues can happen. Please inspect your order immediately upon delivery.
Contact us right away if:
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The item arrives physically damaged.
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The item is defective (excluding standard manufacturer printing/cutting variances).
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You received the wrong item.
We will evaluate the issue immediately and work to make it right. Please include your order number and clear photos of the issue in your email.
Authorized Returns (Exceptions Only)
In the rare event that an exception is made and a return is authorized by our team, please note the following strict guidelines:
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Prior Approval Required: You must contact us at customersupport@clevelandcardz.com to initiate a return. Items sent back to us without prior written approval will not be accepted or refunded.
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Condition: To be eligible for an authorized return, items must be in the exact condition you received them—unopened, completely sealed in original manufacturer packaging, and untampered with. We cannot accept returns on any packs, boxes, or cases that have been opened, ripped, or searched.
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Return Shipping: If your return is accepted, we will provide a return shipping label and detailed instructions.
Non-Returnable Items: Under no circumstances do we accept returns on sale items, clearance items, or gift cards.
Refunds
Once your authorized return is received and strictly inspected for authenticity and tampering, we will notify you of the approval or rejection of your refund.
If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time to post the transaction to your account.
If more than 15 business days have passed since we approved your return and you have not received your refund, please follow up with us at customersupport@clevelandcardz.com